AI Agent
Configure how your AI agent behaves and interacts with customers.
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AI Agent is Active
Handling conversations on 3 channels
Tone & Personality
First message customers see when starting a new conversation
Additional Instructions
Provide extra context or rules for your AI agent. These instructions supplement the agent's core capabilities — you cannot override system-level behavior or remove built-in functions.
253/2000 characters
Capabilities
Enable or disable what your AI agent can do autonomously.
Allow the agent to create orders from conversations
Agent can suggest products based on customer queries
Agent can look up and share order status with customers
Escalation Rules
Automatically route complex queries to a human agent
Number of unresolved attempts before handing off to a human
Business Hours
AI agent sends an automated reply outside business hours
Knowledge Base
Upload documents so your AI agent can reference accurate business information when responding to customers.
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Product Catalog.pdf
2.4 MB · Uploaded Jun 12, 2024
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Return Policy.docx
340 KB · Uploaded Jun 15, 2024
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FAQ Sheet.txt
18 KB · Uploaded Jun 18, 2024
📎 Drop files here or click to upload
PDF, DOCX, TXT — Max 10 MB per file
PDF, DOCX, TXT — Max 10 MB per file